How do I return an item?

Pink Bliss wants you to be happy with your product, that's why we’ve made it very easy for you to return any item which complies with the conditions below. Goods returned for exchange or refund must in all respects be in the condition you received them and must be unopened. This offer applies for 10 days from the date of purchase and is in addition to your statutory rights. Please remember to always obtain proof of return and keep this in a safe place – we recommend a “Certificate of Posting” which is available free of charge at the Post Office.

All returned items must be sent back in their original packaging

To return an item please email us to obtain a returns number and then send unused products in original packaging,with the returns number and form printed on the reverse of the delivery note which accompanied your order.

For reasons of hygiene, we regret that we cannon exchange fault-free toys (e.g. vibrators), creams or accessories once the packaging has been opened under any circumstances. When an item is operated by batteries we recommend that you use new batteries and check that they are fitted correctly and positioned to connect with the electrical points before returning such items. Videos and DVDs cannot be returned, so please be sure of your selection before ordering.

If we cannot exchange an item (e.g. it is no longer available) we will offer you alternative goods or a refund.

If you have any other queries, the quickest method of contacting Pink Bliss is by emailing details of your query to .